Sony disappointed gamers when they discovered that they could not play Fortnite across platforms. The news was even more devastating when PlayStation gamers tried to log into their Fortnite accounts on the Nintendo Switch and found out they were locked out. Sony never warned gamers that by attempting to use their Fortnite accounts that were started on PlayStation with another console they would be locked out of signing in on both consoles. The move seemed deceitful, and gamers began to blast Sony online for making cross-platform play such a hassle. Former Sony Online Entertainment president John Smedley, now general manager of Amazon Game Studios, stated that it was all about the money. "They didn’t like someone buying something on an Xbox and it being used on a PlayStation. Simple as that. Dumb reason, but there it is.”

Now, current president and CEO of Sony Interactive Entertainment America Shawn Layden is doing some damage control. While speaking with EuroGamerLayden was asked if Sony is listening to their angry fans. "We're hearing it. We're looking at a lot of the possibilities," he began. "You can imagine that the circumstances around that affect a lot more than just one game. I'm confident we'll get to a solution which will be understood and accepted by our gaming community, while at the same time supporting our business." While that doesn't sound like PlayStation gamers will be getting cross-platform play any time soon, at least Sony is finally addressing the situation publicly.